You are here:
  • Home »
  • Delivery & Returns Policy

Delivery & Returns Policy

Possible Delays due to CIVID-19.  Due to the large number of orders that we are experiencing and staff shortages by ourselves and the couriers, express deliveries may take up to 3 days to deliver, possibly longer.

Customers with queries about existing orders and returns or refunds can contact us by email to

We only deliver within the United Kingdom.  We do not deliver to the Channel Islands, BFPO addresses or overseas.

Standard delivery (UK Mainland):
Orders usually arrive within 3 to 7 working days (excludes Saturday and Sunday and Bank Holidays) but please allow up to 7 working days. No emails, text messages or designated parcel shop delivery options are offered with the standard delivery option.  Signature required. - £3.95


Express Delivery (UK Mainland):
Express delivery to UK mainland addresses.  Text messages, emails and parcel designated parcel shop delivery options offered. Signature required.- £7.99
Orders must be placed before 1:00pm Monday-Thursday for delivery within 1 to 2 working days (Monday to Friday delivery).
Orders placed before 1:00pm on Friday will be delivered on Monday or Tuesday, or on Tuesday or Wednesday on Bank Holiday weekends. Orders placed after 1:00pm on Friday, Saturday or Sunday will be dispatched the following Monday for Tuesday or Wednesday Delivery, except on Bank Holdays.
Please note that our Express service does not support delivery to The Highlands, Islands or Northern Ireland.

Highlands, Islands and Northern Ireland - £14.99

Adverse Conditions

We reserve the right to change our order and delivery deadlines in the event of adverse weather conditions, road traffic accidents or unforeseen incidents affecting our courier’s ability to make deliveries.

Your Delivery

All orders are dispatched via couriers who deliver between the hours of 7am and 10pm Monday to Friday. All orders have a tracking number and require a signature. During busy periods, such as the Christmas season, delivery may be attempted slightly earlier or later than this window and couriers may deliver on weekends in busy times.

Please make sure that someone is available to take delivery of your order as we cannot be held responsible if our courier is unable to deliver your parcel(s) because there is no one available to sign for your order.  Any orders returned to sender will incur a courier charge of £8.50.  This will be deducted from any refund for the goods ordered in addition to the outbound delivery charge.  If you contact us to cancel the delivery of your order after it has been dispatched and request it be returned back to us you will incur the above return to sender charge of £8.50 plus the outbound delivery charge.

If our courier is unable to deliver your parcel because you are out, you will either receive an email (for express delivery only) or a card will be left at your delivery address advising you to reschedule the delivery.  Please note, if you change the delivery address after your order has been dispatched, such as to a parcel shop, delivery can take an additional one to two working days.  

If you make a special delivery request, for example Please leave next door or Please leave in the porch, please leave with neighbour etc we cannot guarantee that our courier will follow these instructions when a signature is required. We advise against special such delivery requests, in particular those asking that parcels be left in open or public areas, in porches, sheds and/or outdoors. Similarly, deliveries to businesses, hotels or other addresses that you may not be the person signing for the delivery are not advised. Any such special delivery requests are entirely at your own risk, you assume full responsibility and we cannot be held responsible if you do not receive your order.

Our couriers will email you (express delivery only) and/or leave a card if no one is home when they have tried to deliver your order. You are responsible for coordinating your delivery with the courier if you are not home for them to deliver.  Our couriers will make 2 attempts to deliver your order, a 3rd delivery attempt can be made but you will need to contact the courier within 24 hours of the previous delivery attempt to schedule this as it is not automatic. After 2 attempts if you have not reschudeled a 3rd delivery or after 3 attempts your order will be returned back to us. There will be a charge of £8.50 for the return which will be deducted from your refund in addition to the outbound delivery charge.

Incorrect Address/Delivery Details: you are responsible for ensuring that you provide the correct address and postcode for delivery. If you make a mistake when you place your order please contact us immediately.  If your order is delivered to an incorrect address because of mistakes made on the address you assume full responsibilty.  If our courier returns an order because you made a mistake with the address, postcode or delivery address your order willl be returned to us and the £8.50 returns charge by the courier plus the outbound postage charge will be deducted from your refund.

Our couriers notify you by email and text message (express delivery only) when they will be delivering your order and when it has been delivered. You must notify us either by email or telephone within 48 hours of being notified of delivery if you have not received the delivery or if the order has been delivered items are missing or damaged. If your order has not been received within 6 days of placing your order please contact us so that we can have our courier firm trace the package. We cannot accept claims for missing orders more than 6 days after the date of order as the courier firms have a 7 day limit on filing claims which starts from the date that we dispatch an order.  If we send you a courier claim form it must be returned to us withing 3 days to meet the couriers claims deadline.

Please contact us if you have any questions about delivery or any other questions at all. We’re here to help.

If you have a particular delivery deadline or require email and text message delivery updates, we recommend you select our Express Delivery option.

Unfortunately we do not deliver to the Channel Islands, BFPO addresses or overseas.

At, if a toy is displayed as In Stock, then you can be sure it is in stock. If we don’t have the toy, we won’t take your money. Occasionally we discover that items have been miscounted in our warehouse and are no longer in stock. If this happens we will refund your order immediately or send you any missing item(s) as soon as we have new stock - whichever you prefer.

Our No Quibble returns policy is detailed below:

Returns Policy

At we understand how important it is to choose the perfect toy for each child and we aim to make your shopping experience as easy and pleasant as possible. As of October 1st 2015 under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations you have the right to cancel and return your purchase, without having to give a reason, within 14 days of receipt of your order. However, we offer a 30 days from date of purchase returns policy. Orders placed in November and December can be returned up until 15th January. However, we want you to have full confidence in all your selections so we operate a very simple yet fully flexible returns policy which incorporates the following features:

  • A full refund on all purchases: if you are not fully satisfied with any of your purchases you may return them to us within 30 days for a full refund.  We do not pay for the return postage costs. When returning an item please include a copy of the packing slip included with your order and write on it if you would like to exchange it or receive a refund.
  • Duty of Care. Customers have a duty of care towards all products during this time period and we advise that goods are returned with their original packaging to ensure that they are not damaged in transit. We recommend that you use a tracked signed for delivery service and ensure that your courier of choice has adequate compensation coverage to reimburse you if your return is lost or damaged.  We reserve the right to reduce the sum refunded for goods which show evidence of use beyond the handling required to inspect items to ensure that they are as expected. As a rule of thumb, this means that you can inspect the goods as you would in a shop and return them in the same condition that you would expect to receive them.
  • Missing or Damaged Items: You must notify us in writing by email or telephone within 48 hours of receiving your order if items are missing or damaged. If your order has not been received within 6 days of placing your order please contact us so that we can have our courier firm trace the package. We cannot accept claims for missing orders or missing items more than 7 days after the date of order. If we send you a courier claim form it must be returned to us within 3 days in order to meet the couriers claims deadline..
  • Faulty, Damaged Goods or Missing Parts -   If a part is missing from a product, or a part is damaged, then a replacement part will be sent rather than an entire new product. In such cases there is no need to return an item. If you are able to send us photographs of the fault or damage we may be able to to replace the missing or damaged parts or items without asking you to return them to us. Please contact us by email to regarding faulty or damaged items..

If you have any queries regarding returning any of your purchases please contact us via email at or refer to the information and instructions below. 

Where do I send my returns?

Please return your order to the address shown on the front of your invoice or packing slip.

Send your returns, including a note containing your original receipt number and (if possible) the reason for return to the following address: Returns

Unit 4 Bee Mill

Preston Road




Please retain proof of postage for your return. This will allow you to track your package if it fails to arrive on time at our returns centre.

How long will it take to process my refund?

Refunds are processed within 14 days of receipt of your return to our warehouse. (In practice refunds are generally processed the same day as a return is received.) During November and December returns may take up to 14 days to refund.  When we issue a refund you will receive an email advising you of this.  It will take your bank 3 working days (Monday through Friday) to credit your account from the date that we process your refund.